Kids Bright Eyes offers a One-time, One-Year Warranty on all frames purchased from www.kidsbrighteyes.com.  This does not cover lost or stolen items. This includes a one-time free replacement if the frame is broken, which requires proof of broken, unwearable product, before a replacement is issued. 

***( Temple tips and Straps are a non warrantied items)***


Step 1:  Email photo of the broken frame to customerservice@kidsbrighteyes.com
Include the name your order was placed under and your contact info.

Step 2:  Process your new frame shipping charge here

Frames are replaced with the exact style/color/size of the original order.  If the frame is out of stock or discontinued, we offer a free frame replacement, in the same size, from our shop of equal value.