Exchanges & Returns

ALL SHIPMENTS TO KBE MUST INCLUDE THIS COMPLETED  FORM - Download here

Exchanges and Returns are only accepted on frames that meet the following criteria:
-Cannot be filled with Rx lenses
-Unworn, perfect condition and include intact demo lenses that were originally sent with frames  
-Exchanged within 30 days of date of delivery OR for Returns, must be within 2 weeks of delivery date

 

Exchanges

Step 1: Process your return shipping here (this covers shipping of your new frames to you)

Step 2: Ship with tracking to:
Kids Bright Eyes
PO Box 100
Fairplay, MD 21733

Step 3:  Include in return box:

-Name on Order
-Contact Phone number and email address
-Frame Name & Size you'd like to exchange for

 

Returns

Step 1: Ship with tracking to:
Kids Bright Eyes
PO Box 100
Fairplay, MD 21733

Step 2:  Include in return box:

-Name on Order
-Contact Phone number and email address

 

Restocking fee per frame $5.00 will not be refunded.

Refund amount will be price paid for frame, less $5.00 restocking fee per frame.  (shipping and handling is not refundable)

 

 

 

IMPORTANT: Exchanges and Returns are not available on Stay Puts, Rx Lenses and Straps